Purpose:
The Leasing Agent is responsible for achieving leasing targets by closing leases in alignment with the targets, conditions, guidelines, policies, and values set by the Leasing Manager. This role requires the Leasing Agent to work a schedule that efficiently ensures the Leasing Office is staffed during business hours, as determined by the Leasing Manager.
Responsibilities:
• Meet or exceed the leasing targets and profile as set by the Leasing Manager.
• Develop a thorough understanding and practical knowledge of the Lépine product, including the apartments, buildings, lifestyle, and the value proposition of leasing versus buying.
• Fully understand and adhere to the conditions, guidelines, policies, procedures, and values outlined in the Leasing Centre Manual and Property Management Manual, ensuring that all leasing activities comply with these standards.
• Collaborate with other Leasing Centre and Lépine staff to ensure a smooth and pleasant customer journey from the first contact to becoming a tenant.
• Attend shows and special events as required to promote leasing opportunities.
• Ensure information systems, such as Sales Force, are up-to-date with lead/prospect contact information and that all administration (both paper-based and online) is accurate, complete, and timely.
• Stay fully informed about current and emerging marketing and advertising activities, providing input based on experience and feedback from various campaigns.
• Stay aware of recent, current, and emerging developments, such as competitor projects, that may require adaptations to the customer message.
• Continuously improve Leasing Centre practices and processes to enhance efficiency, reduce errors, and improve both the customer and staff experience. Promote a culture of learning and collaboration within the team.
Requirements:
• Proven experience in leasing, real estate, or a related field.
• Strong understanding of property management and leasing principles.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in using information systems and software relevant to leasing activities (e.g., CRM systems like Sales Force, Hubspot).
Role Specific Requirements:
• Availability to work flexible hours, including evenings and weekends, as needed to ensure the Leasing Office is appropriately staffed.
• Willingness to attend industry events and shows to represent the company and generate leads.
• Strong organizational skills with attention to detail in managing documentation and client interactions.