Purpose:
The Property Administrator holds a pivotal role in the management of Lépine Apartments, overseeing daily operations. Collaborating closely with Superintendents and cleaning staff, this position is dedicated to ensuring a superior standard of customer service and satisfaction.
Responsibilities:
Customer Service/Administration
• Manage the complete lifecycle of tenants, from onboarding to lease renewals and terminations, ensuring seamless communication, addressing tenant inquiries, and overseeing the resolution of any issues to enhance overall tenant satisfaction and retention.
• Prioritize customer satisfaction and create a customer-focused atmosphere within the assigned property.
• Deliver the Lépine Customer Service Promise throughout the customer journey.
• Coordinate tenant arrivals, move-in/out processes, and elevator/loading dock bookings.
• Maintain an updated resident database, including tenant changes and payment details.
• Keep various lists, such as tenant and emergency contact lists.
• Manage the building/parking access card system and maintain accurate records of card/permit holders.
• Collect rent payments, address late payments, and handle key and fob requests from tenants.
• Maintain tenant insurance requirements and conduct bi-monthly insurance audits to ensure compliance.
• Participate in a rotational on-call schedule that supports the Superintendent in emergency after-hours calls.
Leasing
• Releasing vacant apartments, to ensure Lepine’s occupancy target is maintained; this includes assisting prospective tenants, giving tours, and following up on prospective tenants.
• Administer leases, document preparation, and file management.
• Manage and execute sublets, assignments, and termination notices.
• Actively manage tenant renewals to maximize tenant retention and building occupancy.
Teamwork
• Work closely with the Property Management Team to collaborate, support, and learn from one another.
Requirements:
• High school diploma or GED required.
• A college diploma in business administration, property management or combined experience in Property Management is an asset.
• Demonstrated experience 2 years in property management or related sector.
• Strong positive mindset, organized, self-motivated and very detail oriented, of administrative and customer service skills.
• Valid driver’s license.
• Clean criminal record check.
Role Specific Requirements:
Customer Service
• Demonstrates a customer-centric approach by understanding customer perspectives, providing timely and accurate responses, and taking personal responsibility for the customer experience.
• Displays personal effectiveness through sensitivity in interactions, passion for work, maintaining a positive attitude, emotional control, and time management.
Professionalism / Work Ethic
• Demonstrates passion for work.
• Keeps negative emotions under control and maintains a positive attitude.
• Reacts to new directions and adjusts activities to meet them.
• Respects and maintains confidentiality.
• Effectively manages time.
Oral/Written Communication
• Strong communication skills, both verbal and written.
• Ability to build effective working relationships with employees at all levels of the organization.
• Demonstrates effective communication skills by actively listening, understanding others, delivering clear and courteous verbal and written messages, and adapting communication to the audience's understanding.
Analytical Thinking
• Demonstrates sound judgment when making decisions.
• Identifies problems and follows necessary communication workflows to work towards resolution.